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Supplier Questionnaire

Supplier Questionnaire – Section Structure (for Form Design)

Section 1 ｜ General Contact Information​

Company Information​

  • Company Name
  • Company Address
  • Telephone Number
  • Website URL

Individual Contact Information​

  • Contact Name
  • Job Title / Position
  • Email Address

Declaration​

  • Date
  • Signature

Section 2 ｜ Goods and Services​

  1. Please list the goods/services your company provides to TailorMed.
  2. Is the service provided at the address listed on the cover sheet?
    • Yes
    • No (please advise)
  3. Have there been any significant changes to the facilities, key personnel or quality system since the last assessment by TailorMed?
    • Yes (please describe)
    • No

Section 3 ｜ Organization and Personnel​

  1. What percentage (%) of your business is for the pharmaceutical industry?
  2. Is an organization chart available for the company and the quality department?
    • Yes
    • No
  3. How many people does your company employ?
    • Total employees
    • Operations
    • Quality
  4. Of your total workforce:
    • How many are permanent employees?
    • How many are fluent in English?
  5. Is there a system of shift working practices other than normal day work?
    • Yes (please describe)
    • No
  6. Do staff receive orientation on the first day and regular training sessions thereafter?
    • Yes
    • No
  7. Does your company use computerized systems in the workplace?
    • Yes
    • No

Section 4 ｜ Quality System​

  1. Are you regularly inspected by a regulatory authority or independent quality certification organization?
    • Yes (please list authority, license number and accreditation date)
    • No
  2. Who in the company is responsible for quality?
    • Name
    • Title
  3. Is there a separate QA/QC unit?
    • Yes (number of employees)
    • No
  4. What quality system does your company have in place?
  5. Does your company perform regular self-inspections or audits?
    • Yes (frequency and type)
    • No
  6. Are there written procedures in the workplace?
    • Yes (please provide SOP index)
    • No
  7. Are all documented procedures in place?
    • Yes
    • No
  8. Are there change control procedures in place?
    • Yes
    • No
  9. Is there a procedure in place to notify customers of any significant changes?
    • Yes
    • No
  10. Is there a corrective action program?
    • Yes (is it documented?)
      • Yes
      • No (Please Describe)
    • No

Section 5 ｜ Building and Facilities​

  1. How many buildings comprise the facility?
  2. What is the total footage?
  3. What environmental controls (temperature / humidity) are in place?

Section 6 ｜ Material Handling, Labeling, Packaging and Transport​

  1. Does your company have experience handling cold / temperature-controlled products?
    • Yes (please describe monitoring and replenishment capability)
    • No
  2. Does your company use subcontractors?
    • Yes (please detail tasks performed)
    • No
  3. Does your company generate paperwork as a result of work carried out for TailorMed?
    • Yes (how long are documents retained?)
    • No
  4. Is there a list of approved suppliers?
    • Yes
    • No
  5. Are there procedures in place for the approval of suppliers?
    • Yes
    • No
  6. Do you have experience handling active containers (e.g. Envirotainer, CSafe, Credo)?
    • Yes (please describe in detail)
    • No
  7. Please describe your pre-conditioning process.
  8. Do you own your fleet of temperature-controlled vehicles (TCVs)?
    • Yes
    • No
  9. Are vehicles well maintained?
    • Yes (please describe frequency and documentation)
    • No
  10. Are TCVs properly calibrated?
    • Yes (please provide report)
    • No
  11. Is there a contingency plan in case of vehicle breakdown?
    • Yes (please describe)
    • No
  12. Are vehicles equipped with GPS real-time tracking?
    • Yes
    • No
  13. Can you provide temperature readings after each delivery?
    • Yes
    • No

Section 7 ｜ Customs & Excise​

  1. Does your company have approval to make direct payment to customs?
    • VAT
    • Duty
    • Other (please describe)

Section 8 ｜ Complaints, Rejection and Recall​

  1. Does your company have a formal documented procedure for handling:
    • Customer complaints
    • Technical enquiries
    • Yes / No
  2. Who is the primary contact for complaints?
  3. Does your company have a procedure for handling damaged or missing goods?
    • Yes
    • No
  4. Does your company have a recall procedure?
    • Yes
    • No

Section 9 ｜ Supporting Documentation & Additional Information​

  • Please provide any supporting certifications (e.g. accreditations to associations or national standards).
  • Please provide any additional information you believe is relevant.